Refund and Returns Policy
Return Policy
ZLYDESUSU offers returns on defective products only. All products we sell undergo strict factory quality control. We will work with you to resolve any issues you have with the products we sell – solutions may include replacing the item or providing a partial or full refund. If you experience any problems, please contact our support team at [email protected].
Transitional Damage
It is important that you check your goods immediately upon receipt to confirm that they are normal, correct and undamaged. In the event of a problem, please contact our support team at [email protected] and outline the information below:
Order number
Your name
Address
Contact Phone Number
Time and date order received
Accurate details about the product problem
A clear set of photos/video of the damaged box and damaged product
Once our experienced customer service team receives your email, we will work with a technician to diagnose the problem and get back to you. Typically, our support team will respond within a few hours.
Lost or missing products
We use Fedex, UPS and similar reputable courier services. All packages we send are tracked and signed for to ensure that all packages arrive safely. Although very rare, packages occasionally get lost in transit. If this happens, we will work with you to locate the package. However, if you choose not to sign for the package and the post office has delivered the package, we are not responsible for the loss of the package in this particular case.
Lost Shipments
We use Fedex, UPS and similar well known courier services. All packages we send are tracked and signed for to ensure that all packages arrive safely. Although very rare, packages occasionally get lost in transit. If this happens, we will work with you to locate the package. However, if you choose not to sign for the package and it has already been delivered by the postal service, we are not responsible for lost packages in this particular case.
In the first instance please contact our support team at [email protected].
Please report any issues you are experiencing to us in as much detail as possible (pictures and videos).
We will provide a solution within 24 hours.
If you have any questions, problems or need more information, please contact our support team at [email protected]
